Privacy Policy

Effective date: January 13, 2026

This Privacy Policy explains how Looply (LooplyCRM) ("we", "us") collects, uses, and protects information when you use our website and services ("Service").

1. Information We Collect

Account info: name, email, password hash, organization details.
Lead data: lead name, phone, email, message, source, and related notes you store in the Service.
Usage data: pages viewed, actions taken, logs, and diagnostic data.
Payment data: handled by our payment partner (e.g., Paddle). We do not store full card details.

2. How We Use Information

Provide, maintain, and improve the Service.
Operate follow-up messages you configure (email/messaging).
Customer support, security, fraud prevention, and compliance.
Billing and subscription management via payment providers.

3. Sharing

We may share information with service providers (hosting, analytics, email/messaging, payments) strictly to operate the Service. We do not sell personal data.

4. Data Retention

We retain data for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion subject to applicable requirements.

5. Security

We use reasonable technical and organizational measures to protect data. However, no system is 100% secure.

6. Cookies

We may use cookies or similar technologies for authentication and analytics. You can control cookies through your browser settings.

7. International Users

If you access the Service from outside the country where we operate, your data may be processed in other jurisdictions.

8. Contact

Privacy questions? Email support@looplycrm.com.

Note: Once you finalize your legal entity + address, add them here (Paddle sometimes prefers seeing it).